Utility Assistance Resource Sheet
Hinds County Human Resource Agency
258 Maddox Road, Jackson, MS, 39212
(601) 923-3930
Servicing District: Hinds County only
Program Overview
As the only community action agency in Hinds County, Mississippi, Hinds County Human Resource Agency (HCHRA) strives to lift its citizens out of poverty conditions through an assortment of services offered to seniors, disabled or low-income individuals.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing
(601) 962-5935 and following the instructions.
Due to COVID-19 restrictions, HCHRA is not scheduling in-person appointments at this time. All scheduled appointments will be done over the phone. An HCHRA staff will contact you at the date and time of your appointment.
Mississippi Department of Human Services
200 South Lamar St., Jackson, MS 39201
(601) 359-4500
Servicing District: Mississippi residents only
Program Overview
How do I apply for Low-Income Energy Assistance Program (LIHEAP)?
Individuals who have never received services may apply through the Virtual ROMA website at
https://virtualroma.mdhs.ms.gov/. This site is available nationwide, but services and funds are for residents of Mississippi only.
Applicants must be at least 18 years of age or an emancipated minor. Individuals without access to a computer may call the Community Action Agency (CAA) or Human Resource Agency (HRA) in their area.
Low-Income Home Energy Assistance Program (LIHEAP)
(888) 674-6327
Program Overview
The Low-Income Home Energy Assistance Program (LIHEAP) assists eligible low-income households with their heating and cooling energy costs, bill payment assistance, energy crisis assistance, weatherization and energy-related home repairs. To be eligible for this benefit program, you must need financial assistance with home energy costs.
A person who participates or has family members who participate in certain other benefit programs, such as SNAP, SSI, TANF, may be automatically eligible.
How do I apply for this program?
For help applying for LIHEAP benefits, call this toll-free number:
1 (866) 674-6327
The Salvation Army
110 Presto Lane, Jackson, MS 39206
Servicing District: Hinds, Rankin, Madison, Yazoo, Copiah (currently has a waiting list)
Program Overview
The Salvation Army has partnered with Entergy to help with power bills for their customers. The Salvation Army is also helping with Rent and Water bills when funds are available. This service is offered to individuals who are recipients of Social Security and/or Disability or have person living in the household receiving SSI and/or Disability assistance.
Housing Counselors
Click here for a list of Housing Counseling Agencies for housing counseling and legal aid support.
Appeal Process
If your application for the MS Homesaver HAF Program was reviewed and determined to be ineligible and you feel this decision has been made in error, you may appeal the decision within 30 days from the date of notification. The assigned staff will review all appeals to assess each applicant's denial decision and will provide a decision within fifteen (15) business days, if feasible. To submit an Appeal, send the Appeal Request Form AND documentation to support your request, to
Haf.appeals@mshc.com. You can download the Appeal Form at this link:
Appeal Form